Effective Date: 02/25/2025
We want you to love your sustainable fashion choices! If you’re not completely satisfied with your purchase, here’s our return and refund policy:
Returns
- You have 15 days from the delivery date to return items.
- Items must be unused, unwashed, and in their original packaging with tags.
- Certain items (such as final sale, undergarments, and custom products) are non-returnable.
Refunds
- Once we receive your return, we will inspect it and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable.
Exchanges
Need a different size or color? Contact us to arrange an exchange.
How to Start a Return
- Email ekopicks@gmail.com with your order number and reason for return.
- We’ll provide return instructions.
- Ship your item back to us.
- Receive your refund once processed.
For any return-related inquiries, email us at ekopicks@gmail.com